Privacy policy

ED Atelier Limited (鑽曜珠寶有限公司) (“we”, “us”, “ED Atelier”, “the Company”) respects your privacy and is committed to complying with the Personal Data (Privacy) Ordinance (Cap. 486) (“PDPO”). This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you visit this website, place an order, or interact with our services. This Privacy Policy forms part of our Terms and Conditions.

We may collect the following personal data:

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• Contact and identity information (name, email, phone number, delivery address)

• Order and transaction information (order details, custom design preferences, design files or photos you submit, payment information processed by third-party gateways)

• Website usage data (IP address, browser type, pages visited, cookies and tracking data)

• Any other information you voluntarily provide (e.g., enquiries or feedback)
   

Some data is mandatory for us to fulfil your order (e.g., delivery address and contact details); if you do not provide it, we may not be able to process your order.

We use your personal data for the following purposes:
 

• Processing and fulfilling your orders (including custom jewellery production)

• Communicating with you about orders, deliveries, and customer service

• Improving our website, products, and services

• Sending direct marketing communications (only with your consent or where permitted by law)

• Conducting internal research, analysis, and statistical purposes

• Complying with legal obligations and preventing fraud

• Any other purpose directly related to the above

We do not sell your personal data. We may share it with:
 

• Third-party service providers (Wix for website hosting, payment processors, shipping carriers, and professional advisers) who act on our behalf and are bound by confidentiality

• Law enforcement, regulatory bodies, or courts when required by law
   

All third-party processors are required to protect your data in accordance with the PDPO.

Some of our service providers (e.g., Wix) are located outside Hong Kong. We take reasonable steps to ensure your data receives an adequate level of protection when transferred overseas.

We use reasonable technical and organisational measures to protect your personal data. We retain your data only for as long as necessary to fulfil the purposes above or as required by law (usually up to 7 years for accounting and transaction records). After this period, we will securely delete or anonymise your data.

Under the PDPO, you have the right to:
 

• Request access to or correction of your personal data

• Withdraw consent for direct marketing at any time

• Request us to stop using your data for direct marketing

• Complain to the Privacy Commissioner for Personal Data (PCPD) if you are not satisfied
   

To exercise these rights, please contact us at eda@edatelier.com. We may charge a reasonable fee for access requests as permitted by the PDPO.

We use cookies and similar technologies for website functionality, analytics, and to improve your experience. You can manage or disable cookies through your browser settings. For more details, please refer to our cookie notice (if any) or contact us.

We will only send you marketing communications (e.g., newsletters or promotions) if you have given us consent. You may opt out at any time by clicking “unsubscribe” in our emails or by contacting us.

 We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. Your continued use of our website or services after changes constitutes acceptance of the revised policy.

If you have any questions or concerns about this Privacy Policy, please contact us at: Email: eda@edatelier.com Address: Room C3, 4/F, Mirador Mansion, 54-64 Nathan Road, Tsim Sha Tsui, Kowloon, Hong Kong

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Last updated: 12 May 2026